Managed IT Services

Managed IT Services

What Are Managed IT Services

Managed IT services are the practice of hiring a third-party contractor to monitor and maintain the IT needs of another company. When you enter into a managed IT service contract with PC Quest, we become responsible for the functionality of the IT service and equipment for your office. With decades of experience in the IT industry, our team at PC Quest are the most reliable and trustworthy network engineers and certified technicians in the Tri-State.

Why a managed IT service contract is better than a “break-fix” relationship

You may be asking yourself “Why should we hire a managed service provider? Wouldn’t it be more cost effective to just solve our technology issues as they arise?” There is a common misconception that signing into a Managed Service Contract is much like an insurance policy and that you would be paying for something that you may or may not use, however, that is far from the truth.

A “break-fix” describes a situation where technology issues are solved as they arise, meaning something needs to go wrong before any service can happen. This inevitably results in a reduction in performance while you wait for the problem to be fixed. With PC Quest acting as your Managed Service Provider, we take a proactive approach to managing and maintaining system infrastructure, greatly limiting the need to quickly react to arising problems. Being proactive in this process allows many issues to be identified and corrected before they become problems, which in turn keeps employees more productive, saving time and money. Computer networks that are well maintained and proactively serviced will always work better and be considerately more reliable.

Managed IT
PC Quest Building

Why PC Quest?

PC Quest is one of the few technology companies in the Tri-State that has stayed the course. There are hundreds of companies that have come and gone with the promise of better and cheaper service, but only a handful have lasted 20 years or more. The reason PC Quest has not only survived, but thrived for so many years is our constant commitment to improvement. We strive to have the friendliest, most well-trained employees the Tri-State has to offer, which allows us to deliver the highest-quality service. We pride ourselves on our commitment to ensure we not only meet, but exceed your expectations.

Our team is also committed to building relationships with our clients. Your success is our success. When you sign a managed service contract with PC Quest, you are matched to one technician who is an expert in your industry. That technician learns the ins & outs of your system and is prepared to handle any and all of your IT needs at any time.

How Managed IT Services Work

  • Complete Discovery

    Our team performs a thorough, comprehensive study of your current system and processes to understand what is working efficiently and what is not. Based off the results, we then can make recommendations and pricing plans for a contract that best suits your needs. The goal here is to minimize any surprises and be very transparent with what we offer and suggest compared to your current situation.

  • Managed Network & Endpoint Security

    When you sign into a Managed Service Contract with us, your firewalls, antivirus, patches and every aspect of IT is proactively managed. This means security measures are being put into place in an attempt to prevent any cybersecurity breaches. While being proactive ensures we are giving our best in defending you and your business from cyber-attacks, there is no true way to be completely protected.

  • Data Backups and Safety

    Accessing your company’s data is imperative to your daily operations. When you become a PC Quest client, one of the first steps we take is analyzing your current data backup strategy. Once we ensure your data is properly backed up and secure, we maintain and monitor your backups to keep you protected.

  • IT Budgeting & Forecasting

    Our goal is to provide the best valued IT solutions in the tri-state, tailored specifically to every one of our clients. We consult with every client about what technology options make the most sense for their business goals and budget.

  • Proactive Maintenance

    Providing routine, preventative maintenance on your systems and networks keeps them running smoothly and prevents unexpected downtime and failures. Less downtime ensures your business can run efficiently, allowing you to focus on what you do best!

Benefits of Managed IT Services

  1. Minimized downtime
  2. Increased operational efficiency
  3. Reduced operating costs
  4. Cost-effective access to enterprise-level support
  5. Allows your focus to be on running the business, and not technology
  6. Enhanced security
  7. Faster response times in case of emergency
  8. Personalized plans for businesses of every size and type
  9. Peace of mind from knowing that the network is monitored 24/7/365

FAQ

You have many options when it comes to choosing a company to manage your IT. If you’ve decided that outsourcing IT is the best option for your business, let us show you the PC Quest difference. Bring us in for a free consultation. Ask our clients about us. We are confident you’ll find that not all Managed IT Service providers are the same.

Get Started Today!

Send us a bit of info about yourself & your project and one of our specialists will reach out to you.

  • This field is for validation purposes and should be left unchanged.