Why a managed IT service contract is better than a “break-fix” relationship
You may be asking yourself “Why should we hire a managed service provider? Wouldn’t it be more cost effective to just solve our technology issues as they arise?” There is a common misconception that signing into a Managed Service Contract is much like an insurance policy and that you would be paying for something that you may or may not use, however, that is far from the truth.
A “break-fix” describes a situation where technology issues are solved as they arise, meaning something needs to go wrong before any service can happen. This inevitably results in a reduction in performance while you wait for the problem to be fixed. With PC Quest acting as your Managed Service Provider, we take a proactive approach to managing and maintaining system infrastructure, greatly limiting the need to quickly react to arising problems. Being proactive in this process allows many issues to be identified and corrected before they become problems, which in turn keeps employees more productive, saving time and money. Computer networks that are well maintained and proactively serviced will always work better and be considerately more reliable.