ON-SITE SERVICE & REPAIR

How does the on-site repair service work?

We realize sometimes it’s inconvenient to bring your device to us, so we offer complete onsite service! We understand that inviting someone into your home or office can be intrusive so we work hard to make sure that we take all your needs into consideration. We work hard to find a time that is most convenient for your schedule. When working with our service technicians we assign you a project manager that will become your single point of contact for all your service needs. Your project manager will provide you his cell phone number so you can contact us 24/7/365 in case of any IT emergency. Our on-site service team has a specialist in everything from Servers and Network Infrastructure to Surveillance and cabling.

Servers

Windows Servers
Exchange Servers
Hyper V Server
Virtualization
Off Site Backups

Network Infrastructure

Networking Racks
Cat 6e Cabling
Fiber Cabling
Wireless Access
Battery Backups
Firewalls
Managed Switches

Surveillance

Surveillance Systems
Remote Monitoring
RG59 Siamese Cable
HD Cameras
PTZ Cameras

NETWORK SERVICES

Your network is what provides your servers, workstations, applications, emails, printers and internet to be shared. As a business owner one cannot solely focus on their servers or computers, network infrastructure provides the backbone for all your network devices

PC Quest grades your Network Security. Is your network safe?

Antivirus:

Do you have a trusted antivirus program that can be managed from your server? This costs about $40 per computer per year and has a single interface that will summarize the protection of all computers in your network. It will show you which computers are protected and which are not, which have had viruses, what the viruses were, if they were removed or are still there, and when this all occurred. A properly managed antivirus will save 20 percent or more in virus removals and in downtime.

 

Firewall:
Do you have a properly configured commercial – or enterprise – level firewall? If it was purchased off the shelf at a big box store, the chances of having adequate protection are slim. Depending on your network size and Internet bandwidth requirements, most small to mid-size businesses will invest between $400 and $1,800 on a good firewall. It is the single most important piece of equipment in the network-security equation. You should strongly consider a UTM (unified threat management) device with firewall level antivirus, website blocking, intrusion detection and prevention, etc. Some can even be specifically configured to prevent viruses such as the Cryptolocker, which encrypts your files and cannot be undone without a decryption key.
Spam Filtration:
Is your company using a high-quality Spam Filtration service? Email is one of the main ways virus are introduced into a computer network.  A high quality, properly configured spam filtration service can help keep a lot of virus from ever making it into your network.
Computer-use policy:
Do you have a company-wide “computer-use policy” in place? This should advise your staff what proper Internet use is and what the repercussions for abuse are. When adhered to, these policies can save you 40 percent on unnecessary computer repairs.
Passwords:
Does your network require you to change passwords periodically? Does your network require strong passwords? I know this is a real pain, but necessary. If you answered “no” to any of the above, your network is vulnerable and you should contact your IT vendor immediately to discuss corrective measures.
PC Quest integrate network security appliances focusing on ensuring HIPAA compliance and credit card PCI compliance.