Why should I trust my technology to PC Quest?

PC Quest is one of the few technology companies in the Tri-State that has stayed the course. There are hundreds of companies that have come and gone with the promise of better and cheaper service, but only a handful have lasted 20 years or more.  The reason PC Quest has not only survived, but thrived for so many years is our constant commitment to improvement.  We strive to have the friendliest, most well trained employees the Tri-State has to offer.  When you have the best people you can provide a high quality service experience for the customer.  We pride ourselves on our commitment to ensure we not only meet, but exceed our clients’ expectations.

When should I call for service? Is it worth it?

We understand that no matter how small a problem may be, it can be very frustrating. We have created an environment that will allow us to help with EVERY issue- big or small. When you call our office, we will assess your issue immediately. If you have the need for a repair we won’t waste your time on the phone. We will simply find a time that works best for you so that we can resolve your issue quickly and efficiently. On the other hand, if you have an issue that’s simpler we will jump right into walking you through the steps required to get you back up and running. If it’s more convenient, we offer our very own secure remote connection option. In that situation, one of our technicians would have the ability to connect to your computer directly on the spot to correct your issue right away.

Why spend money on Anti-Virus software when I can get it free?

There are a lot of free Anti-Virus software packages. The majority of Virus Protection Software manufacturers offer some version of their product for free. The free version of these software packages are all lacking some important components- such as active scanning, software firewall, or malware protection. Symantec Virus Protection provides unrivaled security, blazing performance, and smarter management across both physical and virtual machines to protect against mass malware targeted attacks and advanced persistent threats without compromising performance or business. Symantec is no longer just for the large corporate network. We sell a full version of the software for $39.99 per computer, per year with any service work! That’s less than store bought software from all the big box stores!

My computer is slow, what can I do?

There are a lot of things that can slow down a computer- such as spyware, malware, and viruses. Too often people get frustrated with their computers and decide to go buy a new one when a simple tune up would save quite a bit of money in the long run. First you must determine if the computer is even the issue. The problem could be with your network or internet connection. Once it’s determined that your computer is the problem, PC Quest can check your system to see what the best options are. We can run a simple tune up/virus scan to remove viruses and unneeded programs, upgrade the systems ram, or install a new solid state hard drive to get your computer running 10-20 times faster than it did the first day out of the box!

When is it time to replace my computer?

Depending on your computer hardware, you could get anywhere from 3-8 years or more out of a computer. So how do you know when it’s the right time to replace it?  We can help answer this question with a quick evaluation of your hardware. Many times we can do this over the phone with you at no cost. The life span of your computer is dictated by the equipment that’s been installed. For example, if you purchase a cheap $300 computer off the shelf at a big box store you are probably buying 10 year old technology. You will notice very quickly that the performance is probably not what you were expecting.  If however you purchased a machine with better equipment you probably paid more for it originally, but you will get a much longer life out of the device. There are many factors used to determine if your computer is still up to the task, such as- what you use the system for, what operating system it’s running, how much memory, and how much hard drive space your system has.  We would be happy to talk you through a few questions to see if your system still meets your computing needs.